UPDATE 11.04 2022

On 24th February Covid regulations in England were removed by the UK government.  Although legal restrictions have been lifted, it is still advisable to maintain sensible precautions to prevent the spread of the disease.

A full copy of our COVID-19 risk assessment is available on request.

COVID SECURE PROCEDURES AND GUIDANCE

Here at Keal Lodge we will continue with our processes and procedures to ensure we keep our customers and ourselves safe whilst you stay with us.

Please bear with us as some elements may take slightly longer than usual due to COVID Secure protocols, this will ensure our safety and you continue to enjoy your stay with us.

Arriving on site

We aim to provide a minimal contact arrival and departure process wherever possible, therefore we would prefer payments to be made by bank transfer.

On arrival, walk down Keal Lodge drive to office.  Please ring doorbell to notify us you have arrived, an envelope with your access fob for the caravan site gate, Wi-Fi code and information sheet will be ready for you.  

We will direct you to your pre allocated pitch and leave you to set up.

Pitching up

Our pitches have at least 2m distancing between them, so we already have social distancing in place.

Your pitch has its own tap, electric hook up and waste drain.  These will have been thoroughly sanitised prior to your arrival.  Remember to wash your hands regularly for 20 seconds during your stay.

Waste disposal area / Information room

Our waste disposal area will be limited to use by one family at a time to meet social distancing requirements. We have installed disinfectant sprays and sanitising units at the communal emptying points and would urge visitors to use these both before and after using the facility.  Remember to wash your hands regularly for 20 seconds during your stay.

Please ensure if you are queueing for these areas that social distancing of 2m is maintained.

Our information room has now reopened. Please ensure only one family group uses the room at any one time and that 2m social distancing is observed if you are waiting.

Shop services

A telephone/email ‘order and collect’ service is available for shop items e.g. gas, chemicals, fresh water kits and extension kits etc.  Please collect from outside reception once notified your order is ready to collect.

What if I’m unwell on site?

We really hope this doesn’t happen but if you’re staying on site and feel unwell please follow the guidance below:

• Go online to NHS 111
• Call the site phone number and let us know

Checking out

Please leave your access fob in the letterbox at the caravan site gate on departure.  We will retrieve the keys and ensure they are sanitised appropriately for our next guest.

Doing your bit on site

As the saying goes, ‘we are all in this together’ and by respecting each other we can all stay safe and well.

• Please be considerate of other guests needs to access shared facilities by minimising your dwelling time.
• Whilst walking around the site, do not short cut by walking across, or within 2m where possible, of other pitches
• Respect social distancing
• Regularly wash your hands for 20 seconds.

What if I develop symptoms between booking and arrival?

If you develop any Covid related symptoms please look after yourself, self-isolate and, of course, cancel your booking.  We will look forward to seeing you when you and your family are fit and well!